Definition of Quality
The meaning of “Quality” is closely allied to cost and customer needs. “Quality” may simply be defined as fitness for purpose at lowest cost.
The component is said to possess good quality, if it works well in the equipment for which it is meant. Quality is thus defined as fitness for purpose.
Quality is the ‘totality of features and characteristics’ both for the products and services that can satisfy both the explicit and implicit needs of the customers.
“Quality” of any product is regarded as the degree to which it fulfills the requirements of the customer.
